/ 01
B2B SaaS — DevOps
90-day kickoff sprint + 14 months retainer
March 1, 2026
Pricing rebuild for a 4-year-old DevOps SaaS
(name held by mutual agreement)
/ Challenge
A four-year-old DevOps SaaS at $4.2M ARR. Per-seat pricing was punishing adoption — engineering teams capped seats at 5 to manage cost; the product was deeply embedded in those 5 seats but couldn't expand to the broader engineering org.
The founder believed the answer was "move to consumption pricing." We did not move to consumption pricing.
/ Approach
Three weeks of customer interviews + win/loss analysis surfaced the real problem: the product was priced AS IF it was a personal-productivity tool, when buyers thought of it as platform infrastructure.
Repositioned to platform-tier pricing: flat-rate per team, with usage-based add-ons for compute-intensive features only. Eliminated per-seat entirely.
Coordinated three-month customer-comm rollout with the CSM team to manage the transition. Existing customers grandfathered for 12 months.
/ Outcome
- + Net revenue retention moved from ~108% to ~134% over the following three quarters as accounts expanded internally without seat conversations.
- + New-business pricing-page conversion (visitor → trial) lifted ~22% in the first month after the page rebuild.
- + No churn from the pricing transition — the comm strategy held.